Latest Version : 3.22.4
Author : Zoho Corporation
Update Date : Nov 27, 2024
Requirements : Android 5.1 or higher required
Zoho Assist - Remote Desktop App Introduction
Introduction
Zoho Assist - Remote Desktop is a powerful Android app designed to provide seamless remote support and access to desktops. It enables users to take control of computers remotely, whether it's to assist customers or perform maintenance and troubleshooting tasks.
Key Features
- Easy Remote Support Initiation: Users can effortlessly start remote support sessions by sending invitations from the game or sharing an invitation URL. Once the invite is accepted, the connection is established quickly, ensuring timely support for customers.
- Access to Unattended Computers: The app allows users to access unattended computers without the need for the customer's physical presence. This feature is especially useful for IT professionals and support technicians.
- Multiple Monitor Navigation: It detects and enables seamless switching between connected monitors at the remote desktop, providing a comprehensive view for the user.
- Secure Remote Sessions: With robust 128-bit and 256-bit AES encryption, the platform ensures the security of all support activities.
- File Transfers: During remote access sessions, users can send and receive files from the target device, enhancing productivity.
- Picture-in-Picture Mode: This unique mode allows users to monitor the remote session while using other apps, providing flexibility.
Integration
Integration is straightforward. Users can enter the customer's email or share a URL to connect. Once joined, they can control the desktop and have the option to chat or collaborate with another technician within the app.
Benefits
Zoho Assist - Remote Desktop stands out as an essential tool for IT professionals and support technicians who need to provide assistance on-the-go. It offers secure, versatile, and dependable remote desktop access, enhancing the overall service experience.
Conclusion
In conclusion, Zoho Assist - Remote Desktop for Android is a comprehensive app that meets the needs of IT professionals and support technicians. With its easy-to-use features and robust security, it provides a seamless remote support and access experience.
