OpenTouch

OpenTouch App Introduction

Introduction

OpenTouch is a highly advanced communication solution that has been specifically crafted to meet the needs of enterprises. It provides a seamless and efficient way for businesses to manage their communication processes. This software is not just another communication tool; it is a strategic asset for any organization looking to enhance collaboration and streamline communication within its ranks.

Compatibility and Infrastructure

OpenTouch is designed to work with Android OS 8.0 and higher. It also has the ability to work in harmony with 'OXO Connect' Release 4+ or 'OpenTouch MultiMedia Services' Release 2.6.1 infrastructure. This compatibility ensures that it can be easily integrated into existing enterprise systems, without the need for major overhauls or additional investments in new infrastructure.

Cost - Efficiency in Communication

One of the most appealing aspects of OpenTouch is its potential to significantly reduce communication costs. By leveraging Wi - Fi or data connectivity for calls, including conference calls, businesses can cut down on their traditional communication expenses. This is especially beneficial for enterprises that have a large volume of internal and external communication requirements. For example, a multinational company with offices spread across different regions can use OpenTouch to conduct meetings and regular communication without incurring hefty long - distance call charges.

Enhanced Collaboration

The platform is built with the aim of enhancing collaboration among employees. It allows for effortless transitioning between different communication modes, even when users are on the move. This means that whether an employee is in the office, traveling, or working remotely, they can easily switch from a voice call to a chat or a video conference as per the requirements of the situation. This seamless transition promotes better teamwork and faster decision - making processes within the organization.

Feature - Rich Platform

OpenTouch comes equipped with a comprehensive set of features. Users can download the app to match different profiles, which helps in presenting a consistent business identity across multiple devices. This is crucial for maintaining a professional image in the corporate world. For instance, a sales representative who uses a desk phone in the office, a tablet during client meetings, and a smartphone while on the go can have the same business identity across all these devices.

The extension of a user's single business number across desk phones, PCs, tablets, and smartphones is another remarkable feature. It ensures a unified user experience, regardless of the device chosen. This means that employees do not have to worry about different contact numbers or communication settings when switching between devices.

Voice over IP is available wherever the user is, enabling the placement, answering, and management of voice calls using enterprise dialing plans. This feature gives employees the flexibility to make and receive calls as if they were in the office, even when they are working from a remote location.

The integration with device contacts, corporate directories, and its own/OXO contacts is seamless. It also offers full control over calls with mid - call functions like call recording and transfer. These features enhance the overall call management experience and provide users with more control over their communication processes.

Meeting and Conversation Management

OpenTouch supports one - click joining of meetings, which is a great time - saver for busy employees. It also has the ability to shift conversations between devices without interruption. This means that if a user starts a call on their smartphone and then wants to continue the conversation on their PC, they can do so without any disruption.

Users also have the tools to manage voicemail, view contact availability, initiate secure chats, and escalate to group conversations with ease. These features contribute to a more efficient and organized communication environment within the enterprise.

Call routing profiles can be adjusted on the fly, maintaining contact preferences. This allows for more personalized communication experiences and ensures that calls are routed to the appropriate individuals or departments based on the user's preferences.

Global Appeal with Localization

OpenTouch includes localization options for a wide array of languages. This caters to a global user base, making it accessible and user - friendly for employees and clients from different parts of the world. For example, a company that has offices in multiple countries with employees speaking different languages can use OpenTouch to ensure that everyone can communicate effectively within the organization.

Staying Updated

For those interested in staying abreast of the latest capabilities or compatible devices, the Device White List and detailed information are available through Alcatel - Lucent Enterprise MyPortal. It is highly recommended to keep up with this portal for the most recent updates, including Technical Communications and Release Notes. This ensures that users can take full advantage of all the new features and improvements that are continuously being made to the OpenTouch platform.

Conclusion

In conclusion, OpenTouch offers a robust and adaptable solution to meet enterprise communication needs effectively. It emphasizes efficiency and collaboration, which are two key factors for the success of any modern - day enterprise. With its wide range of features, compatibility with existing infrastructure, and global appeal, OpenTouch is a valuable addition to any enterprise's communication toolkit.