Mitra

Mitra App Introduction

Introduction

Mitra is an essential application designed specifically for Airtel retailers. It plays a crucial role in simplifying and enhancing the management of customer accounts and services. This software is a significant asset for retailers as it offers a range of features that contribute to better business operations.

Account Management Features

One of the key aspects of Mitra is its ability to provide real - time information regarding a retailer's live balance. Retailers no longer need to constantly check their balances manually. With Mitra, they receive instant notifications when the balance falls below a pre - set limit. This timely alert system helps retailers to stay on top of their finances and take necessary actions promptly.

The application also allows retailers to access a wide variety of tariff plans. These include full talk time plans, top - up options, daily packs, SMS packs, internet packs, and roaming packs for all states in India. This comprehensive range of tariff plans gives retailers the flexibility to offer the most suitable options to their customers, thereby enhancing customer satisfaction.

Transaction Monitoring

Mitra offers live updates on the last 20 transactions made to customer accounts via LAPU systems. This feature is invaluable for retailers as it enables them to keep a close eye on the financial activities related to their customers. In case of any discrepancies or the need for further investigation, retailers can search LAPU transactions dating back up to 72 hours. This extensive searchability provides a high level of transparency and control over the transactions.

Another important feature is the quick reversal request for incorrect recharges. In the event of a wrong recharge, retailers can initiate a reversal request through Mitra, and the process is completed within 15 minutes. This not only saves time but also reduces the financial losses that could occur due to incorrect recharges.

Earnings Tracking

Retailers can easily keep track of their earnings with Mitra. The application provides real - time updates on commissions from LAPU transactions as well as monthly backend commissions. This feature allows retailers to have a clear understanding of their income sources and amounts, which is essential for financial planning and business growth.

Mitra also enables retailers to check the status of new customer activations. This is important for retailers to ensure that the onboarding process of new customers is smooth and to be able to address any issues that may arise during the activation process.

Security and Support

To enhance security, Mitra allows retailers to reset their LAPU MPIN directly through the application interface. This ensures that in case of any security concerns, retailers can take immediate action to protect their accounts.

In addition, Mitra provides a seamless communication channel with Field Sales Executives. Retailers can easily reach out for any queries or feedback, ensuring that their concerns are addressed in a timely manner. This support system helps retailers to operate more effectively and resolve any issues that may impact their business operations.

Conclusion

Mitra is a comprehensive and user - friendly application that offers a wide range of features for Airtel retailers. It simplifies account management, enhances operational efficiency, and provides accurate and timely tracking of earnings. With its various features such as balance monitoring, tariff plan access, transaction tracking, earnings tracking, security measures, and support system, Mitra is an indispensable tool for Airtel retailers looking to optimize their business operations.