Kixie

Kixie App Introduction

Introduction to Kixie

Kixie is a remarkable telephony service that has been designed with the specific aim of elevating the productivity and engagement levels of sales and support teams. In today's global business landscape, where teams may be operating from a single location or be spread across different parts of the world, Kixie offers an integrated solution that meshes effortlessly with business operations.

Global Reach with Local and Toll - Free Numbers

One of the most notable aspects of Kixie is its ability to provide businesses with the option to obtain local or toll - free numbers in over 70 countries. This includes major markets such as the United States, the United Kingdom, Australia, Canada, New Zealand, and Mexico. For companies aiming to establish a local presence on a global scale, this feature is invaluable. It allows them to connect with customers in different regions in a more personalized and accessible way. For instance, a business based in the US but targeting customers in Australia can use an Australian local number provided by Kixie. This gives the impression of a local entity, which can enhance customer trust and engagement.

Streamlining Team Collaboration and Call Management

Kixie simplifies the process of collaboration and call management for teams. It offers great flexibility when it comes to managing call groups. Agents can be easily added or removed from these groups. Moreover, the platform enables the setup of complex call routing configurations, interactive voice responses (IVRs), and call trees. These features are crucial for handling inbound calls effectively. When a customer calls, the call can be routed to the most appropriate agent based on pre - set rules. For example, if a customer has a specific query related to a product, the call can be directed to an agent with in - depth knowledge of that product. This ensures that teams can respond to client needs promptly and with high efficiency.

Integration with CRM Platforms

Kixie is fully integrated with a variety of Customer Relationship Management (CRM) platforms. These include well - known names such as Salesforce, HubSpot, Pipedrive, Insightly, and PipelineDeals. The significance of this integration cannot be overstated. It allows for the immediate synchronization of call and SMS data. This means that teams can send and receive messages directly within the Kixie platform while the data is also updated in the CRM system. This seamless integration not only streamlines communication but also enables meticulous tracking of performance. For example, a sales manager can easily see which agents are making the most calls, which leads are being contacted, and what the conversion rates are.

Flexible Call Options

Another advantage of Kixie is the flexibility it offers in terms of how calls are made. Whether a call is made through cell service or via a data connection, the call logging is equally precise. This gives businesses the freedom to choose the most cost - effective method without having to sacrifice any functionality. For a small business with a tight budget, they may opt for a data - based calling option if it is more economical for them, while still being able to rely on accurate call logging for performance analysis.

Kixie as a Comprehensive Solution

For businesses in search of a powerful telecommunication tool to empower their sales and support teams, Kixie presents a comprehensive, scalable, and user - friendly solution. It combines all the necessary features such as global number availability, efficient call management, CRM integration, and flexible calling options into one platform. This makes it an ideal choice for businesses of all sizes, whether they are just starting out or are well - established and looking to expand their telephony capabilities.