Asistente T.I.

Asistente T.I. App Introduction

Asistente T.I. is a revolutionary application designed specifically for Android users within Petroleos Mexicanos. This comprehensive tool is dedicated to streamlining the process of reporting IT service issues and requests, ensuring a seamless and efficient experience for all users.

How to Use Asistente T.I.

The app is incredibly user-friendly. Users can easily report IT-related problems or service needs directly through their smartphones, regardless of their location. Updating profiles is a breeze, allowing IT support specialists to provide precise assistance with ease. The app is capable of handling a diverse range of services, including SAP account unlocks, password changes, telephone setup and troubleshooting, PC hardware issues, email configuration errors, radio communication disturbances, and various system failures.

Who Is It Suitable For

This app is ideal for anyone within Petroleos Mexicanos who relies on IT services. Whether you're an employee facing IT issues or an IT support specialist looking to manage requests more efficiently, Asistente T.I. is the perfect solution.

The Key Features of Asistente T.I.

One of the standout features of Asistente T.I. is its ability to monitor the progress of requests. Users can apply filters to view requests according to their status - open, closed, canceled, or all. This provides users with real-time updates and a clear overview of the status of their requests.

After receiving assistance, users are presented with a simple survey to evaluate the quality of service. This feedback loop is crucial for continuous improvement and ensures that the IT support team is constantly striving to provide the best possible service.

Another notable feature is the timely notifications about IT service availability sent via the "Messages" function. This ensures that users are always informed and can take appropriate actions when needed.

The Advantages of Using Asistente T.I.

The ease of use is a significant advantage of Asistente T.I. There is no need for additional login credentials, as the app uses the same ones required for your PC. This simplifies the login process and saves users time and effort.

The regular updates of the app are also a major plus. These updates introduce new features and expand the range of services available, ensuring that the app remains relevant and useful in an ever-changing IT landscape.

In conclusion, Asistente T.I. is a robust solution for managing IT service interactions efficiently. It improves workflow, maintains productivity, and ensures that IT support is just a few taps away. Whether you're dealing with a minor IT glitch or a more complex issue, Asistente T.I. has you covered.