Latest Version : 8.19
Author : Telecom Italia S.p.a.
Update Date : Jul 17, 2024
Requirements : Android 6.0 or higher required
187 Assistenza App Introduction
187 Assistenza is a comprehensive and powerful application designed specifically for TIM users. It offers a wide range of features and functionalities to manage and optimize their home modem and network.
1. Managing TIM Modem Settings
With 187 Assistenza, users can easily monitor and adjust their TIM Modem settings from both local and remote locations. They can update, restart, and configure Wi-Fi settings with ease. The app also allows for the management of Wi-Fi activation, guest networks, and the evaluation of Wi-Fi quality and coverage.
2. Enhancing Network Distribution
This tool helps users check TIM Wi-Fi repeater connections and plan the ideal positioning for the best signal strength. The WiFi Plus service continuously checks the Wi-Fi network's performance and provides optimization suggestions.
3. Managing Connected Devices
Users can effectively manage connected devices with this platform. It enables the control of connected devices, utilization of Wake on LAN for Ethernet-connected units, and organization of devices room by room through a home plan diagram. Additionally, users can manage USB sharing services and content on USB disks, as well as monitor the status of voice services on fiber lines.
4. Troubleshooting and Assistance
The "Assistance" tab is a valuable feature of 187 Assistenza. It allows users to diagnose line issues, handle troubleshooting for internet, mail, phone, and TV services such as TIMvision, and stay updated on fixed network outages. Users can also get assistance from Angie, TIM's digital assistant.
5. Additional Support
The "Other" tab provides technical guides, videos, and direct links to other TIM services. It also includes a store locator and a simplified Wi-Fi configuration tool using a QR Code scanner.
In conclusion, 187 Assistenza is an essential tool for TIM users looking to manage their home modem and network efficiently. Its comprehensive features and user-friendly design make it a valuable asset for anyone using TIM services.
